Terms and Conditions

Last updated: 7 May 2026

Section 1: Introduction and Our Details

We are My Tracking Service, a partnership of Christine and Andy Lambert. Our trading name is Boat Track. Our head office is at 1 Priory Gardens, Portsmouth, Hampshire PO7 7RS. UK Phone 03333 447644. We supply self-install GPS tracking units to marine users. We also provide a service that hosts the data received from you GPS tracking unit for up to a month, and for up to 3 months of the route taken. There is an additional charge for this.

Section 2: Quotations and Orders

2.1 Quote Validity: All quotations are valid for 14 days from the date of issue.

2.2 Legally Binding Contract: A legally binding contract is formed the exact moment you confirm acceptance of our quotation (whether by email, message, or phone call).

Section 3: Pricing, Invoicing, and Payment

All prices shown are free from VAT. Payment for the hardware is due within 7 days of invoice date. Payment for the ongoing charges are monthly in advance unless by prior arrangement We reserve the right to suspend the tracking service if any invoice or other payment is overdue.

Section 4: Delivery and Installation

The customer is responsible for installing the tracker. Helpful instructions are available from Boat Track. If you have any doubt as to your ability to install the unit correctly, then a competent marine electrician should be consulted. Under no circumstances are My Tracking Service or Boat Track liable for faults caused by poor self-installation.

Section 5: Limitation of Liability

5.1 Theft and Recovery Disclaimer

The Customer explicitly acknowledges and agrees that the GPS tracking device and associated services provided by My Tracking Service (referred to as "the Business") are intended solely as an aid to vehicle/vessel tracking and a theft deterrent. The equipment and services do not constitute an insurance policy, nor do they guarantee that a vehicle or vessel cannot be stolen, tampered with, or that it will be recovered if stolen. The Business accepts no responsibility or liability for the security, theft, loss, or recovery of any vehicle, vessel, or its contents.

5.2 Types of Loss We Exclude

The Business, its partners, and employees shall not be liable to the Customer (whether in contract, tort including negligence, breach of statutory duty, or otherwise) for any:

• Loss of or damage to any vehicle, vessel, or property;
• Loss of profits, sales, business, or revenue;
• Loss of anticipated savings or business opportunity;
• Loss of tracker data due to any cause
• Loss of use or corruption of software, data, or information;
• Any indirect, special, or consequential loss or damage whatsoever.

5.3 Our Maximum Financial Cap

Subject to clauses 5.1 and 5.2, the total aggregate liability of the Business and its partners to the Customer for any single claim or series of connected claims arising under or in connection with this agreement shall be strictly limited to a sum equal to:

• For Business Customers (B2B): The total amount actually paid by the Customer to the Business for the specific hardware and subscription services in the twelve (12) months immediately preceding the event giving rise to the claim.
• For Consumers (B2C): The total purchase price of the hardware device and any prepaid service fees, unless a court of law deems such a limit unfair under the Consumer Rights Act 2015, in which case liability shall be limited to the minimum amount required to rectify the specific fault in the goods or services.

5.4 What We Do Not Exclude

Nothing in these Terms of Business shall limit or exclude the liability of the Business for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any matter in respect of which it would be unlawful under UK law to exclude or restrict liability.

Section 6: Cancellation and Returns Hardware

For commercial or business customers: no cancellation once the order is placed, unless agreed in writing. For individuals and consumers, under UK law you have a 14-day cooling-off period to return goods bought online for a full refund.

Section 7: Cancellation Ongoing Service Charge

The monthly ongoing service charge can be cancelled after the first 3 months, if 30 days’ notice is given by email, or post. If the charge is paid annually then the customer can decline to renew at the end of that 12 month period.

Section 6: Governing Law

These terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.